Question 1

What is an AI receptionist?

Accepted Answer

An AI receptionist is a virtual phone agent that answers your business calls with a natural, human-sounding voice — greeting callers, answering questions, and booking appointments 24/7. Rinqly's AI receptionist also replies to your website chats and makes outbound follow-up calls, so one agent covers every customer conversation, starting at $49/month.

Question 2

How does the AI receptionist actually work?

Accepted Answer

The AI answers your business number instantly with your custom greeting, answers questions from your business's own FAQs and documents, and books appointments straight into your calendar during the call. After every call you get a summary, transcript, and recording, so you never miss anything.

Question 3

Will callers know they're talking to an AI?

Accepted Answer

Most callers won't notice they're talking to an AI — the voices are natural and conversational, with sub-second response times. You can choose from multiple male and female voices across different styles to match your brand.

Question 4

How long does setup take?

Accepted Answer

Setup takes about 5 minutes. Pick your industry, customize your greeting and FAQs (we provide templates), select a voice, and you're live. No technical skills required.

Question 5

Can I customize what the AI says?

Accepted Answer

Yes — you control everything the AI says: the greeting, FAQ answers, business information, and conversation style. Industry-specific templates give you a starting point, and every word is editable.

Question 6

Does it integrate with my calendar?

Accepted Answer

Yes — Rinqly connects to Google Calendar and Outlook Calendar, checks real availability, and books appointments during the call. No phone tag, no double bookings.

Question 7

What happens if the AI can't answer a question?

Accepted Answer

It takes a message: the AI collects the caller's contact info and question, tells them you'll follow up, and sends you a notification immediately. You can also configure it to transfer the call to you instead.

Question 8

Can I try it before committing?

Accepted Answer

Yes — every plan starts with a 7-day free trial that includes 60 free minutes, no credit card required. During setup you can also place a demo call to your own phone, so you hear exactly what your customers will experience.

Question 9

What industries do you support?

Accepted Answer

Rinqly has ready-made templates for 18 industries, including dental clinics, law firms, real estate, restaurants, hair salons, auto detailing, home services, wellness spas, accounting firms, and veterinary clinics. Each template ships with industry-specific FAQs, greetings, and conversation flows.

Question 10

How does Rinqly compare to Smith.ai or Ruby Receptionists?

Accepted Answer

Rinqly is typically 5-10× cheaper than Smith.ai or Ruby, because they use human receptionists ($300-$1,000+/month with limited hours) while Rinqly's AI answers unlimited simultaneous calls 24/7 from $49/month. Every call gets picked up instantly, with the same quality at 3am as at 3pm.

Question 11

Is Rinqly cheaper than hiring a human receptionist?

Accepted Answer

Yes — Rinqly starts at $49/month, while a full-time receptionist costs $30,000-$45,000 a year plus benefits and can only handle one call at a time. Rinqly answers unlimited concurrent calls and works nights, weekends, and holidays automatically.

Question 12

What makes Rinqly different from other AI receptionists?

Accepted Answer

Rinqly combines phone answering, website chat, and outbound calls in one AI agent with one knowledge base — most competitors do only one channel. Add industry templates for 18 verticals, real-time calendar booking, call summaries, and a 5-minute setup, from $49/month.

Question 13

Can Rinqly handle multiple calls at the same time?

Accepted Answer

Yes — Rinqly answers an unlimited number of simultaneous calls with zero hold time. Unlike a human receptionist who puts callers on hold, every caller is answered instantly, even during peak hours or marketing campaigns.

Question 14

Does Rinqly work with my existing phone number?

Accepted Answer

Yes — you keep your existing business number and forward calls to your Rinqly line. Forwarding takes about 2 minutes with any phone provider, and you choose when Rinqly answers (always, after-hours, or only when you're busy).

Question 15

What happens if my minutes run out?

Accepted Answer

Calls keep being answered — extra minutes are simply billed at $0.35 per minute. You get an alert before you approach your plan limit, and you can upgrade to a bigger plan at any time.

Question 16

Can Rinqly transfer calls to a real person?

Accepted Answer

Yes — Rinqly transfers calls to you or a team member whenever the caller asks for a human or a rule you set triggers (like urgent matters or high-value leads). The AI passes along the context first, so you know why someone is calling before you pick up.

Question 17

Is there a contract or can I cancel anytime?

Accepted Answer

There is no contract — all Rinqly plans are month-to-month and you can upgrade, downgrade, or cancel anytime from your dashboard. If you cancel, your service continues through the end of the billing period.

Question 18

Does Rinqly record calls?

Accepted Answer

Yes — every call is recorded and comes with an AI-generated summary and transcript, on all plans. Recordings are stored securely, and you can configure retention settings to meet your compliance needs.

Question 19

What languages does Rinqly support?

Accepted Answer

Rinqly supports English, with natural-sounding voices in multiple accents and styles. Spanish support is coming soon, with additional languages on the roadmap.

Question 20

Does Rinqly do website chat too, or just phone calls?

Accepted Answer

Rinqly does both: phone answering and a website chat widget you embed with a single line of code, from $29/month. The chat uses the same AI agent and knowledge base as your phone receptionist, so visitors get consistent answers, can upload photos or documents, and book appointments. Every chat is logged in your dashboard.

Question 21

Can Rinqly make outbound calls?

Accepted Answer

Yes — Rinqly makes outbound calls from $49/month: upload a contact list and the AI places appointment reminders, follow-ups, and review requests for you. It tracks the outcome of every lead and uses the same voice and knowledge as your inbound agent, with DNC scrubbing and quiet hours built in.

Question 22

Is it the same AI across phone, chat, and outbound?

Accepted Answer

Yes — one agent powers all three channels. You configure your business info, FAQs, voice, and knowledge base once, and it answers inbound calls, replies on website chat, and runs outbound campaigns. Update it once and every channel stays in sync.

Frequently Asked Questions