1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer") and Meridal Group LLC, a Wyoming limited liability company of Sheridan, Wyoming, United States, trading as Rinqly ("Rinqly," "we," "our," or "us"), governing your access to and use of the Rinqly platform at rinqly.ai (the "Service"). Notices to us are given at support@rinqly.ai.

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Rinqly provides an AI-powered virtual phone receptionist for small businesses. The Service includes:

Automated phone call answering and handling using AI voice technology
Customizable AI receptionist configuration (greeting, FAQ, voice)
Call logging, recording and transcription
Appointment booking via calendar integrations (e.g., Google Calendar)
Knowledge base management for frequently asked questions
Analytics and call summaries

3. Account Registration

To use the Service, you must:

Be at least 18 years of age
Provide accurate, complete, and current registration information
Maintain the security of your account credentials
Promptly notify us of any unauthorized use of your account

You are solely responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Free Trial

New accounts start on a free trial of 60 minutes of answered call time, usable within 7 days of signing up, whichever runs out first. No payment method is required to start it.

The trial is for evaluating the Service on your own business. It is not for resale, benchmarking against competing products, or load testing.
When the trial ends, your AI receptionist stops answering calls. Your configuration, knowledge base, and call history remain in your account and become active again if you subscribe.
Trial accounts get one phone number. Outbound calling and campaign features may be limited or unavailable during the trial.
We may end or limit a trial at any time if it is used in a way that breaches Section 6 (Acceptable Use), and we may decline to grant repeat trials on the same business or payment identity.
Everything in these Terms applies during the trial, including your obligations around caller consent and disclosure in Section 8.

5. Subscription Plans & Billing

5.1 Plans

The Service is offered through tiered subscription plans. Each plan includes specific allocations for call minutes, knowledge base items, voice options, and features as described on our pricing page.

5.2 Payment

All subscriptions are billed monthly in advance through Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis until you cancel.

5.3 Cancellation

You may cancel your subscription at any time through the billing section of your dashboard. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.

5.4 Price Changes

We reserve the right to modify pricing with 30 days' advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights
Make or facilitate robocalls, spam calls, or unsolicited telemarketing
Impersonate a human when legally required to disclose AI use
Handle calls involving emergency services (911) or medical emergencies
Process or store sensitive data such as Social Security numbers, credit card numbers, or health records through the AI receptionist
Engage in harassment, fraud, or deceptive practices
Attempt to reverse-engineer, exploit, or compromise the Service
Exceed your plan's usage limits through automated or abusive means

We reserve the right to suspend or terminate your access if we determine, at our sole discretion, that you have violated these terms.

Outbound campaigns are additionally governed by the Outbound Calling Addendum, which you accept in the dashboard before your first campaign can start.

7. AI-Generated Content

The Service uses artificial intelligence to generate voice responses during phone calls. You acknowledge and agree that:

AI-generated responses may occasionally be inaccurate or inappropriate
You are responsible for configuring your AI receptionist with accurate business information
You should review call logs regularly to ensure quality and accuracy
We are not liable for any decisions made based on AI-generated responses
You are responsible for compliance with any laws requiring disclosure of AI use in phone calls in your jurisdiction

8. Call Recording, Transcription & Consent

Phone calls handled by your AI receptionist may be recorded and are transcribed. You are solely responsible for:

Complying with all applicable call monitoring and recording laws in your jurisdiction (including two-party consent states/countries)
Informing callers that their call is handled and transcribed by an AI system
Configuring your AI receptionist's greeting to include appropriate disclosures

Every call, inbound and outbound, opens with the notice "This call may be recorded and transcribed for quality purposes." The notice is always on and cannot be switched off. Call recordings are stored with our telephony provider, Twilio, and deleted after 90 days; call transcripts are kept in our database for 365 days (see our Privacy Policy) and archived as described in section 14. Payment card numbers, card security codes and US Social Security numbers a caller says out loud are masked before the transcript is stored, summarised or sent to any connected integration; the last four digits of a card are kept. Masking applies to the transcript, not to the recording. We strongly recommend including an AI-handling disclosure in your AI receptionist's greeting message. Failure to comply with consent laws is your sole responsibility.

Outbound calls carry additional consent, Do Not Call, and disclosure obligations, set out in the Outbound Calling Addendum.

9. Third-Party Integrations

The Service integrates with third-party platforms including Google (Gemini and Google Calendar), Twilio, LiveKit, OpenAI, Anthropic, ElevenLabs, Deepgram, and Stripe. By using these integrations, you agree to:

Comply with the terms of service of each third-party platform
Grant us the necessary permissions to access and use these services on your behalf
Accept that third-party service availability is outside our control

You may disconnect third-party integrations at any time through your account settings or the respective platform's settings.

10. Intellectual Property

The Service, including its design, features, code, and documentation, is owned by Rinqly and protected by intellectual property laws. You retain ownership of all content you provide (business information, FAQ content, etc.).

By using the Service, you grant us a limited, non-exclusive license to use your content solely for the purpose of providing and improving the Service.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We are not liable for any downtime, service interruptions, or data loss caused by:

Scheduled or emergency maintenance
Third-party service outages (Twilio, Google, OpenAI, etc.)
Force majeure events
Issues beyond our reasonable control

12. Limitation of Liability

To the maximum extent permitted by law, Rinqly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of revenue, profits, or business opportunities
Loss of data or business interruption
Damages resulting from AI-generated responses
Missed calls or failed call handling
Inaccurate appointment bookings

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Rinqly from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Content you provide to the Service
Your failure to obtain required caller consents

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service ceases immediately. Your data remains available for download from the dashboard while the account exists and on request for 30 days after termination.

You may delete your account from the dashboard, or ask us to at support@rinqly.ai. When an account is deleted, its login and the Service are removed immediately. Rinqly keeps an archived copy of the account's records (calls and their transcripts, messages, campaigns, do-not-call requests, and signed agreements such as the Outbound Calling Addendum) for up to five years to meet legal and record-keeping obligations, and then deletes it. The archive is not accessible from any account, including the deleted one.

15. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, and each waives any objection to venue there. Nothing in this section limits either party's right to seek injunctive relief where it is available, or removes any right you have under mandatory consumer protection law where you reside.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after such notification constitutes acceptance of the revised Terms.

17. SMS Program (Rinqly notifications)

Program. Rinqly notifications is the text-message program Meridal Group LLC, trading as Rinqly, runs from Rinqly phone numbers. It sends (a) a one-time verification code to a person who enters their number to have Rinqly's demo receptionist call them or to request a test call, and (b) on behalf of businesses that use the Service, a reply to a caller whose call the business missed, a short follow-up after a call, and a confirmation of an appointment the caller booked. Texts sent for a business name that business.

Consent. A person agrees to the verification text and call by entering their number on the form that shows this notice. A caller agrees to a business's texts by calling the business that uses Rinqly and, for a confirmation, by booking the appointment. Consent is not a condition of any purchase.

Frequency and cost. Message frequency varies: a verification code is one text, and a business's texts follow only a person's own calls to it. Msg & data rates may apply.

Keywords. Reply STOP to any text to opt out; STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work the same way. You will get one text confirming the opt-out and nothing further. Reply START to opt back in. Reply HELP for help, or contact support@rinqly.ai.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. How we handle phone numbers and texts, including that mobile information and text-message consent are never shared with third parties for marketing, is set out in section 10 of our Privacy Policy.

Customers who turn on texts. If you are a business using the Service, texts are sent for you only to people who called your Rinqly number, and only of the kinds above. You may not use the Service to text anyone for marketing, and you remain responsible under Section 8 for your callers' consent.

18. Service Provider

The Service is operated by Rinqly. Questions about these Terms: support@rinqly.ai.

19. Contact Us

If you have questions about these Terms, contact us at:

support@rinqly.ai