Getting started
Your receptionist answering in about 10 minutes
Five steps, no sales call. You can stop after any of them and pick up later; the dashboard keeps a checklist of what is left.
Create your account
About 1 minute
Sign up with your email, confirm it from the message we send, and you are in. No card is needed for the trial.
Tell Riley about your business
About 3 minutes
The builder asks a few questions: what the business is called, what you do, when you are open, and what a caller most often wants. Riley uses the answers to greet callers, answer the usual questions, and take a message or book when it cannot.
Shortcut: paste your website address at the first question. Riley reads it and fills in most of the answers for you, so you only confirm and fix what is off.
Connect a phone line
About 3 minutes
Riley needs a line to answer on. Pick whichever fits how you work today. You can switch later.
Option A
Get a new number
A real US number for $1.15 a month. Choose an area code, click once, and it rings Riley right away. Good if you are starting fresh or want a separate line for the receptionist.
- Open the phone page and choose “Get a new number”.
- Type the area code you want.
- Pick a number from the list. It is live the moment you confirm.
Option B
Forward your existing number
Keep the number your customers already know. You still get a Rinqly number in the background; your carrier sends calls to it with a short code you dial once from the business phone.
Most businesses forward only when busy or unanswered, so you still pick up when you can and Riley takes the rest. “All calls” sends everything to Riley.
Forwarding codes by carrier
Dial the code from the phone that owns the business number. The examples below use (415) 555-0199; the dashboard shows the codes with your own Rinqly number filled in, ready to copy.
AT&T
| Rule | Turn on | Turn off |
|---|---|---|
| When unanswered | *61*4155550199# | #61# |
| When busy | *67*4155550199# | #67# |
| All calls | *21*4155550199# | #21# |
Verizon
| Rule | Turn on | Turn off |
|---|---|---|
| When busy or unanswered | *714155550199 | *73 |
| All calls | *724155550199 | *73 |
T-Mobile
| Rule | Turn on | Turn off |
|---|---|---|
| When unanswered | **61*4155550199# | ##61# |
| When busy | **67*4155550199# | ##67# |
| All calls | **21*4155550199# | ##21# |
Other / not sure
| Rule | Turn on | Turn off |
|---|---|---|
| When unanswered | *61*4155550199# | #61# |
| When busy | *67*4155550199# | #67# |
| All calls | *21*4155550199# | #21# |
Carriers change these now and then. If a code is rejected, your carrier's support line can turn on conditional forwarding to your Rinqly number in a minute.
The 3-minute forwarding test
Once the code is dialed, the phone page has a “Start test” button. Type your business number, press it, then call that number from a different phone and let it ring. When Riley picks up, the box turns green and forwarding is marked as verified in your checklist. If nothing arrives within three minutes, the test times out: dial the code again and retry.
Make a test call from your own phone
About 2 minutes
Call your Rinqly number (or the forwarded business number) from your own mobile. Act like a customer: ask what you offer, ask for prices, ask when you are open, then ask to book or leave a message. Try to trip it up with a question you get every week.
What you will see
- The call appears in your Inbox as soon as you hang up, with the caller number and length.
- A summary email lands within a minute: what the caller wanted and what Riley did.
- The full transcript and recording sit under the call, so you can hear exactly how it went.
Something off? Open the agent settings, fix the greeting or the answer, and call again. Changes apply to the next call.
Turn it on and tell people
About 1 minute
On the agent page, flip the switch to Active. From now on every call to the line is answered.
Then put the number where people look
- Google Business Profile, if you took a new number.
- Your website header and contact page.
- Your old voicemail greeting, if you kept a separate line: “For faster help, call ...”.
After setup
What happens in your first week
A daily digest
Each morning you get one email with yesterday's calls, bookings, and anything that needs a callback.
Missed-call texts
If you turn it on in settings, a caller who hangs up before Riley answers gets a text back so the lead is not lost.
The trial
7 days and 60 answered minutes, whichever comes first. Nothing is charged until you pick a plan.
Plans after the trial
- Basic $49/mo140 inbound minutes / month
- Starter $99/mo280 inbound minutes / month
- Pro $199/mo570 inbound minutes / month
- Business $349/mo1,000 inbound minutes / month
Full pricing, including chat and outbound.
Stuck on a step?
Email support@rinqly.ai with your business name and the step number, and a person will reply.
Start the 10 minutes