Adding an AI chat widget sounds technical, but with the right tool it takes about five minutes and a single line of code. Here is the whole process.
Step 1: Create the agent
Sign up and pick your industry template, or start from scratch. This gives your chatbot a starting personality and a set of common questions for businesses like yours. With Rinqly the same agent also answers your phone, so you only configure it once.
Step 2: Add your business knowledge
Tell the AI about your business so it answers accurately and never makes things up:
- Basics: hours, location, services, and pricing.
- FAQs: the questions customers actually ask.
- Documents: upload PDFs or CSVs (service menus, policies) and the AI learns from them.
Step 3: Customize the look
Match the widget to your brand: pick the bubble color, position (bottom-right is standard), a greeting message, and the language. Set quick-reply buttons for your most common questions so visitors can tap instead of type.
Step 4: Paste the embed snippet
Copy the one-line script and paste it into your site just before the closing </body> tag. It works on any platform, including WordPress, Squarespace, Wix, Shopify, and custom sites. Save and the chat bubble appears.
Step 5: Test and go live
Open your site, click the bubble, and ask a few real questions. Confirm the answers are accurate and the tone fits. That is it, your AI is live and answering visitors 24/7.
After launch
Check your conversation logs weekly. They reveal the questions visitors ask most, which you can turn into new FAQs, and they surface leads worth following up. Pair the widget with your phone receptionist so no customer, calling or browsing, goes unanswered.
Every Rinqly plan includes the chat widget, phone, and outbound calling from one agent. Start free and embed yours today.